Skip to main content

Our Complaints Policy

At Harpsey, we take complaints handling very seriously and are committed to providing a quality service for our customers and borrowers.

We want to ensure that any users are happy with the service that they have received on our website and have had a good experience with the lender and partner that we have recommended.

Our principles lie in:

  • Being open to listen and receive all complaints
  • To respond within 3 working days
  • To make any wrongs right
  • To act in favor of the customer


Our Complaints Procedure

Harpsey wants it to be simple and convenient for you to raise a complaint, make a comment or pay us a compliment.

For any complaints, you may contact us directly. Please note you may be asked for your application reference number and contact details so please have these available.


Our Contact Details Are:


Phone: 1-855-884-6510

Address: 7072 Cedarwood Dr. Los Angeles, CA 90006, United States


Use Our Guides To Answer Common Questions and Complaints

Can I cancel my payday loan?

Could my loan application be rejected?

How can I stop a payday lender taking cash from my account?

What are my rights with a lender?


Complaints Response Time

We endeavour to resolve your complaint within 3 working days and will send you a letter summarising how we have resolved your complaint within 5 business days of your complaint.

If your complaint needs further investigation, we will send you an acknowledgement letter within 5 business days and give you the name of the person you should contact. We will have made a decision on your complaint within 8 weeks.

If you are not happy with the resolution offered, you can request a formal review from our Complaints Managers.


Staff Training

We make sure that our staff are trained to handle complaints effectively and receive appropriate training in the use of this Complaints Policy. For any further questions or queries, please do not hesitate to contact us on